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I have a pair of Bushnell binnoculars 13-7215. Unless I close

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I have a pair of Bushnell binnoculars 13-7215. Unless I close one eye the view is cut off and I can't figure out how to adjust/fix the problem.

If you call 18004233537 the company will talk you thru step by step.Also here is their website which lists manuals as well, but I would say its easier to call whrere a tech support specialist can walk you thru the steps. I would also write down any other questions you may have about the item.

Karel1 and 20 other General Specialists are ready to help you
Customer: replied 4 years ago.
Thank you
your welcome