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This is directly from Amazon when you cannot read the code. They will be able to assist you if you use this information to contact them directly.
If your claim code scratched off or can't be clearly read, please contact us with the 16 or 30-digit number on the back of the card.
Amazon.com Gift Cards can be used towards millions of items at Amazon.com or at endless.com.
Gift Cards cannot be used to purchase other gift cards or applied to any order containing another gift card. A gift card cannot be transferred to another account once the gift card claim code has been redeemed. Please read our Terms & Conditions for a full list of gift card rules and restrictions.
I hope they will be able to get this fixed for you quickly, so you can enjoy your gift card. Joan
This is a Holiday Weekend and it may be Monday, before you hear back from them. I use Amazon quite a bit for gift goving and they are very good about reolving problems like what you are facing.
I will also give you the phone number to reach them: 1-866-216-1072
Follow the prompts to reach a live person as it starts out as an automated system.