You will need to call
They try to get you into the automated system but the best thing to do is to try to get directly to a live person to help you.
I was able to just continually press "#" (took about 5-6 times) until the recording said something like, "Sorry, you will need to speak to a person..." and then they transferred me.
All the best. Please be sure to hit accept so that I receive credit for my response today.