24) John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping with _____.

A. defeat
B. conflict
C. success
D. change
E. morale



25) Which of the following statements about leadership is true?

A. managers are leaders.
B. leaders are managers.
C. Formal rights enable managers to lead effectively.
D. Nonsanctioned leadership is as important as or more important than formal influence.
E. leaders are hierarchically superior to followers.



26) _____ bargaining is negotiation that seeks to divide a “fixed pie.”

A. Reflective
B. Distributive
C. Integrative
D. Conjunctive
E. Affective



27) The traditional view of conflict is the belief that conflict is _____.

A. necessary
B. harmful
C. natural
D. neutral
E. situationally-dependent



28) The two general approaches to bargaining are known as ________.

A. distributive and integrative
B. emotional and rational.
C. affective and reflective
D. legal and restrictive
E. formal and informal.



29) Which of the following is NOT included in the definition of conflict?

A. disruption of tasks
B. perception
C. something that is cared about
D. negative effects



30) Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _____.

A. a model of the negotiation process for resolving differences
B. the exchange rate for those goods and services
C. acceptable bargaining strategies for obtaining the goods and services
D. the monetary value of the exchanged items
E. effective arbitrators for disputes