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Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 20859
Experience:  M.A., B.A., Author, Information & Research Specialist
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We have had a sentry safe for about 15 years. We lost the

Resolved Question:

We have had a sentry safe for about 15 years. We lost the key and combination...looked everywhere. What should we do? We have some very valuable items in it. Thanks for your help. XXX XXXX
Submitted: 5 years ago.
Category: General
Expert:  Cher replied 5 years ago.
Hi Tom, and welcome back to Just Answer!

You will need to contact Sentry to obtain information about your current combination if you have registered your safe, or on how to reset or change your combination after proving ownership of the safe, by submitting a notarized letter. You will find directions to obtain this information from the manufacturer, at the site below:

You can request a replacement key, here:

You can also call, fax or email Sentry to discuss your options:

Customer Service Center: 800-828-1438 • Fax: (NNN) NNN-NNNN/strong>

I wish you much good luck and hope you are able to open your safe without too much difficulty, to retrieve your valuables!


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Best regards,
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