Hello. I can assist you with your question.
It's because it's a "free" service - even though they are making a ton of money because you are there, they consider the service "free" because there is no subscription fee. And just as other "free" services like hotmail, gmail, etc, they use this to justify their lack of/absence of customer service. Most of these companies cannot be contacted at all by phone. Worse yet, companies like Microsoft are slowly trending toward the "no customer support model" as well. It's pathetic.
Don't take it personally - they aren't ignoring you. They are ignoring everyone. It would surprise me more if you did come to me to say that you had some evidence that a person actually looked at your email. In the case of Facebook, I don't think those emails land anywhere. I don't think anyone even gets them. Like I said, pathetic.
Don't shoot the messenger. I'm not afilliated with Facebook. You asked a question and I gave you the real answer. Would you prefer a more encouraging answer that isn't true? Why would you ask a question and then tell me the correct answer I give you isn't acceptable. I agree in general terms, it's not acceptable, but in terms of whether my answer is one that should be accepted should not be confused with that.
I'm sorry. I have a policy of answering questions with the truth, whether it's good or bad. It's what most customers prefer.
The good news is that a compromized Facebook account and/or Zynga Poker account usually doesn't provide an avenue to identity theft. There is very little, if any, information in those accounts that can be viewed privately that isn't already viewable by the public.
Sorry about the answer, but it is the correct one.
I completely agree with what you are saying. In the end, what they like to say is, "well, we're a FREE service". As you know, that's just a matter of semantics because I spend more money on Facebook games than I do on any other site on the internet.
As far as the security - they seem to take every step in security that will make it less likely for a legitimate user to log into their own account, but the first time someone uses your account in Indonesia, they call you and immediately assume that you must be in Indonesia.
And they are all becoming the same. Their answer - "close your account and open a new one". It is BS. In fact, the reason I took your question is because this is one of my pet peaves and I complain about it all the time. Unfortunately, those who are in a position to do something about it have absolutely no way to contact them! And they are so huge, and most people are so oblivious, the savvy users suffer. Sorry. I do wish the internet wasn't going in this direction.
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