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A. Schuyler
A. Schuyler, Research Analyst
Category: General
Satisfied Customers: 16205
Experience:  30 years in research
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Got Charge On My Credit Card From Skype And Do Not Have An

Resolved Question:

Got Charge On My Credit Card From Skype And Do Not Have An Account With Them.
Submitted: 6 years ago.
Category: General
Expert:  A. Schuyler replied 6 years ago.

Schuyler :

You have placed your question with Just Answer. We are an information service, but we have no affiliation with Skype or a credit card company. I would suggest that you call the credit card company and ask them for more information. The company charging to your account is required to provide a telephone number to refute charges. In fact, you should see it on your credit card statement.

Customer :

I talked to my credit card co.mastercard,they said to get hold of skype,but can not find telephone number to talk with anyone from skype,must have a number to call. credit card co.said they can not get number from skype.

Schuyler :

Isn't the number right next to the charge information on your statement from the credit card company?

Customer :

no

Schuyler :

Here is what they have to say about fraudulent charges (they don't ahve a phone number):

Schuyler :

It is basically to call the credit card company and report that you didn't make the charge.

Customer :

I did.

Schuyler :

The credit card company will then have to investigate, and they will remove it from your bill.

Customer :

Guess I will have to call credit card co once again.

Schuyler :

It is possible that someone has hijacked your credit card number and used it to make fraudulent charges. It's happened to me and it's a real pain, usually involving a new charge card, new number, etc. and they disable the current card.

Customer :

ok what ismy charge to you going to be?

Schuyler :

It says that you offered to pay $38.

Customer :

No not for this info

Schuyler :

I can only tell you what it says you agreed to. There is no one to talk to at Skype. Theye don't have a telephone number.

Customer :

Sorry ,I asked you for a telephone number for skype and did not receive one.

Schuyler :

Amazing. I can't manufacture one. They don't HAVE a telephone number.

Schuyler :

Go to their web site and look for yourself. You can also google the problem and see that customer service problems are common for them.

Customer :

I understand that,but $38.00 for no answer is not acceprctable to me,I`ll give you $10.00

Schuyler :

We cannot "bargain" with a customer after they have made the offer. I am sending this to customer service and they will handle it.

Schuyler :

I see that Customer Service has reduced this to $10. I hope you get the matter with Skype settled as easily.

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