Hi Cher. Thanks for the mail. There is no brand name on the safe. It simply says digital home safe and the model no. 701 /5359. made in China. There is a round handle to the left of the digital kep pad, which turns freely to the right or left, engaging what seem to be the internal latch but doesn't open the door. There are 2 keys but no visible lock. The combination was written down, thenn paper misplaced! I live in London.
Hope this is helpful.
From my research and reviewing the user's manual which accompanies the safe, it appears that you'll have to contact the Customer Service department of the company to get specific instructions on how to reset the digital code without having the door open and/or ask where to insert the key. Here is a link to the manual, so you'll have it for future reference, and it also contains information on to reach Customer Service; the 'helpline' phone number is XXXXX below, as well as the email address and regular address of the company:
Helpline: 020 83916767
Hilka Pro Imports
1 ROEBUCK PLACE
CHESSINGTON,SURREY KT9 1 EU
Here are links to sites which provide additional information about different types of safes you might consider in the future: