Hi again, Bob, and you're most welcome.
I'm so sorry you couldn't make any headway. I called the number and tried various combinations of numbers to get a person (not that I didn't believe what you said, but wanted to try myself) and yes, an unbelievably NOT customer friendly system!
I went to the website and thought, perhaps you could try to circumvent the system and get a person to help you obtain the information you need by either calling the international reservations line, and/or the TTY (hearing impaired) line, which may be less busy......the numbers are here:http://www2.usairways.com/en-US/contact/reservations.html
Also try the internet support desk, at:(NNN) NNN-NNNNbr />
Your son has no e-ticket, ticket number or confirmation number at all?
Your last option is to go to the airport closest to you and get the information from the US Airways desk. Or, when your son goes to check in, if he hopefully knows the time of his first flight, they will give him the information, by looking up his name in the computer. The charge card information may be helpful at that time, too.
Please let me know how things work out.
Thanks, XXXXX XXXXX have a nice evening, too, Bob.
Edited by Cher on 12/20/2009 at 1:31 AM EST