i have already called the airline a number of times, and tried just what you suggest. Even though the prompts indicate that one can speak to customer service, the automated voice indicates all customer service reps are busy. You are then told to go to USAirways.com, but that site has no options to resolve this situation. The line is disconnected when you try to hold. I'll try the credit card company, but don't expect much.
Thanks again Cher. I had been doing what you suggested, and simply have been unable to get through to a human without getting disconnected.
I tried your idea of calling the credit card company. They said there is nothing they can do, suggesting that I contact the airline.
Thanks. Have a nice evening.
Thanks. I called my son a little while ago and told him just that - to go to the US Airways desk at the airport wtih the information that we have. I'm certain that he'll be able to get the information he needs that way.
FYI - I had forgotten that I booked my flight via Travelocity.com. I went to the Travelocity website and was able to readily retrieve my itinerary. With customer service being as poor as it is at many airlines, this is a good reason to use a service such as Travelocity. I thought this might be an insight you could use in the future.
I can't believe that I had not remembered that earlier. :-)
Once again, I appreciate your service.