How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 20815
Experience:  M.A., B.A., Author, Information & Research Specialist
Type Your Question Here...
Cher is online now
A new question is answered every 9 seconds

I Have Lost My Itinerary. I Cant Reach A Human. Flight Is

This answer was rated:

I Have Lost My Itinerary. I Can't Reach A Human. Flight Is In 3 Days.
I have my credit card statement, date of travel, and the credit card statement TRANSACTION NUMBER. I need somebody to e-mail me my (actually, my son's) itinerary.
Bob C. [email protected]
Hi Bob,

Your best way of getting this information is to call the airline, follow their prompts on the phone menu, to speak to a 'human', and request the itinerary. If you can supply all the information they need for identification purposes, you should be able to get the information. The credit card transaction number may help the airline locate the itinerary, as well.

If this doesn't work, call the credit card company, give them the transaction number, and ask them to call the airline and find the information for you.

Please let me know if I can help further.

I wish you and your son much good luck and Happy Holidays.


Edited by Cher on 12/20/2009 at 12:08 AM EST
Customer: replied 6 years ago.



i have already called the airline a number of times, and tried just what you suggest. Even though the prompts indicate that one can speak to customer service, the automated voice indicates all customer service reps are busy. You are then told to go to, but that site has no options to resolve this situation. The line is disconnected when you try to hold. I'll try the credit card company, but don't expect much.


Thanks Anyway,


Hi again, Bob, and thank for your reply with additional information.

I can fully understand your frustration with the automated system. Try these instructions from

To get a human on the phone: Call US Airways at(NNN) NNN-NNNN when the menu begins, press 41, then press 4 multiple times. The wait time is usually 2 minutes and their rating for Customer Service is not great.

You can also keep hitting 'redial' if the system disconnects you while waiting for an agent, and hopefully, you will eventually reach a person.


Edited by Cher on 12/20/2009 at 12:36 AM EST
Customer: replied 6 years ago.


Thanks again Cher. I had been doing what you suggested, and simply have been unable to get through to a human without getting disconnected.


I tried your idea of calling the credit card company. They said there is nothing they can do, suggesting that I contact the airline.


Thanks. Have a nice evening.



Hi again, Bob, and you're most welcome.

I'm so sorry you couldn't make any headway. I called the number and tried various combinations of numbers to get a person (not that I didn't believe what you said, but wanted to try myself) and yes, an unbelievably NOT customer friendly system!

I went to the website and thought, perhaps you could try to circumvent the system and get a person to help you obtain the information you need by either calling the international reservations line, and/or the TTY (hearing impaired) line, which may be less busy......the numbers are here:

Also try the internet support desk, at:(NNN) NNN-NNNNbr />
Your son has no e-ticket, ticket number or confirmation number at all?

Your last option is to go to the airport closest to you and get the information from the US Airways desk. Or, when your son goes to check in, if he hopefully knows the time of his first flight, they will give him the information, by looking up his name in the computer. The charge card information may be helpful at that time, too.

Please let me know how things work out.

Thanks, XXXXX XXXXX have a nice evening, too, Bob.


Edited by Cher on 12/20/2009 at 1:31 AM EST
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 20815
Experience: M.A., B.A., Author, Information & Research Specialist
Cher and 58 other General Specialists are ready to help you
Customer: replied 6 years ago.




Thanks. I called my son a little while ago and told him just that - to go to the US Airways desk at the airport wtih the information that we have. I'm certain that he'll be able to get the information he needs that way.


Merry Christmas,



You're most welcome, and Merry Christmas to you and your family, too, Bob!

I'm glad your son will be able to accomplish that, in person, at the airport, and thanks for your accept and your reply.

Customer: replied 6 years ago.




FYI - I had forgotten that I booked my flight via I went to the Travelocity website and was able to readily retrieve my itinerary. With customer service being as poor as it is at many airlines, this is a good reason to use a service such as Travelocity. I thought this might be an insight you could use in the future.

I can't believe that I had not remembered that earlier. :-)

Once again, I appreciate your service.


Best Wishes,




Hi again, Bob.

Thanks very much for updating me. I completely agree with you, that this IS a good idea! Thank goodness you remembered about Travelocity! I just assumed you had booked directly with the airline and that's why you were stuck between a rock and a hard place! I'm guessing you made the arrangements a while ago, for your son, and that's why Travelocity slipped your mind. : )

I'm glad everything worked out well!


JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Previous | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX

Meet The Experts:

  • Dr. Y.

    Dr. Y.


    Satisfied Customers:

    I am fellowship trained specializing in general urology and reconstructive urology.
< Last | Next >
  • Dr. Y.'s Avatar

    Dr. Y.


    Satisfied Customers:

    I am fellowship trained specializing in general urology and reconstructive urology.
  • John's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
  • Tina's Avatar



    Satisfied Customers:

    JD, BBA Over 25 years legal and business experience.
  • GM Tech (Cam)'s Avatar

    GM Tech (Cam)

    GMC Mechanic

    Satisfied Customers:

    GM Grand Master Technician 2007. 14 years experience.
  • dermdoc19's Avatar



    Satisfied Customers:

    30 years practice in general and cosmetic dermatology
  • Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    DVM, Emergency Veterinarian, BS (Physiology)
  • Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    25+ years working primarily or exclusively with birds