My wife had to work the first part of the day and we were to heat up the ham for our relatives so they could fix the turkey in their oven, and then when my wife got off work, we would take it with us to their house. Being the man that has not done this, I needed the directions that came with the ham, and they were illegible. I did, however find some instructions online, and was able to handle the situation somewhat satisfactorily. I have never used this site before, so did not know what to expect. You did however, have the information I could have used, so in my opinion, you are entitled to the amount I agreed to pay for the info. I learned to use a new tool online, and figured out how to cook a ham in the process. So all in all it was a successful day. And everyone enjoyed the ham. Thanks.