How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NancyH Your Own Question

NancyH, Internet Researcher
Category: General
Satisfied Customers: 31958
Experience:  Adept at Internet Research & I know just where to find information!
Type Your Question Here...
NancyH is online now
A new question is answered every 9 seconds

passcode access to verizon online

Customer Question

how to obtain a verizon online passcode to get access to view the calling activity if my name is XXXXX XXXXX the bill but my husbands name is.
Submitted: 11 years ago.
Category: General
Expert:  NancyH replied 11 years ago.
I have never had any problem getting this information as a spouse from a phone company. Somtimes I have to call from the number itself to be verified. Sometimes its because I've paid the bills and they have a record of that. With some companies I've had to get my husband to call and give permission for account information to be released.
I don't recall Verizon customer service ever being difficult about it but I have paid the phone bill many times over the years.
You can also ask for a duplicate bill with calling activity to be mailed to you.
If you no longer live at the address with the phone and no longer share the phone with your husband who pays the bill then you may not be able to obtain an online set up.
If your husband has not set up an online account then you may be able to set one up in his name and view it that way. You may need some of his personal information to do so.
This is how the website says to do it under the registration screen
"How can I get a user ID and password?

Look for a temporary user ID and password XXXXX on your Verizon phone bill. If you find a temporary user ID and password XXXXX on your bill, you can use them to sign in to on any Sign In page. Then, you can personalize your user ID and password XXXXX future use.

Register on and create your own user ID and password. You will need a copy of your most recent Verizon phone bill to register your local phone number. "

Hope this helps you!
Customer: replied 11 years ago.
Reply to NHolmes's Post: I appreciate your response....but my delima is much deeper... My husband changed the the code and pin number because I was able to check his records..... I suspect something is up and even more so now that he made two seperate passcodes to get in...only leads you to believe he is up to no good... I even called verison and told him some big story and almost had it believed until the verizon lady advised that the only to retreive it would be for my husband with id in hand go to the nearest verizon location in person and obtain the code....well now my suspicions are even more so after all the trouble he is making it to get this thing.... that alone should be the sign but, I am one of those people that dont like any loose strings haunting me with "what if's" I need the facts and I need them in front of me so I can easily walk away without looking back.

Thanks, XXXXX XXXXX I think i need is a hookup to a verizon employee that can obtain the code.
Expert:  NancyH replied 11 years ago.
Well there may be a way around doing something illegal like that.
How about changing the phone carrier for your phone service?
How about being the one to read the printed bill?
Or if you are not getting a printed bill how about asking for another copy of last months bill to be sent to you?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Previous | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX

Meet The Experts:

  • Dr. Y.

    Dr. Y.


    Satisfied Customers:

    I am fellowship trained specializing in general urology and reconstructive urology.
< Last | Next >
  • Dr. Y.'s Avatar

    Dr. Y.


    Satisfied Customers:

    I am fellowship trained specializing in general urology and reconstructive urology.
  • John's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
  • Tina's Avatar



    Satisfied Customers:

    JD, BBA Over 25 years legal and business experience.
  • GM Tech (Cam)'s Avatar

    GM Tech (Cam)

    GMC Mechanic

    Satisfied Customers:

    GM Grand Master Technician 2007. 14 years experience.
  • dermdoc19's Avatar



    Satisfied Customers:

    30 years practice in general and cosmetic dermatology
  • Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    DVM, Emergency Veterinarian, BS (Physiology)
  • Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    25+ years working primarily or exclusively with birds