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Rusty, Customer Service
Category: Game Systems
Satisfied Customers: 5798
Experience:  Over 20 years electronics experience. How may I help you today?
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I have a ps4 and it won't let me sign in. When I try to

Customer Question

Hi I have a ps4 and it won't let me sign in. When I try to reset my password ***** says there is an error.
JA: What's the make/model of your device? How old is it?
Customer: about a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just when I woke up this morning. And I tried off of the email the playstation sends you when you try to reset your account.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nope. thanks!
Submitted: 1 month ago.
Category: Game Systems
Customer: replied 1 month ago.
I still can't sign in.
Expert:  Rusty replied 1 month ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 1 month ago.

Do you still need help with this?

Customer: replied 1 month ago.
I cannot sign into my Ps4 because I forgot my password. But when I tried to rest my password ***** says there was a problem?
Customer: replied 1 month ago.
I would rather just message each other if that's ok?
Customer: replied 1 month ago.
Do u know how to help my problem?