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Pete, Engineer
Category: Game Systems
Satisfied Customers: 16309
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a new ps4 and I cannot get it to turn on or go into

Customer Question

I have a new ps4 and I cannot get it to turn on or go into safe mode. I tried everything. I purchased my system on Ebay. I do get a black screen.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: I have a Vizio. One day I had to turn the system off the wrong way.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've had the trouble able three weeks. I've held the power button and did not get two beeps and I've unplugged the system. I only get a black screen
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I cannot get the system into safe mode.
Submitted: 14 days ago.
Category: Game Systems
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 13 days ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 13 days ago.

If the PS4 will not turn on or go into safe mode then it has an internal fault.

What is the status of the light?

Expert:  Pete replied 9 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.