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Richard
Richard, Customer Service
Category: Game Systems
Satisfied Customers: 33113
Experience:  Avid user and trouble shooter of Gaming Systems
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I just purchased an upgrade to Dimensions and cannot upload

Customer Question

I just purchased an upgrade to Dimensions and cannot upload it. Fantastic Beast
JA: What's the make/model of your device? How old is it?
Customer: Wii U
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just purchased the games on Friday. Error code is(###) ###-####
JA: Anything else you want the game expert to know before I connect you?
Customer: Support Info 5.5.1 U WUP-101 (2) FW###-##-####
Submitted: 3 months ago.
Category: Game Systems
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you do the following please

Delete the last update AND delete all the downloaded content from year 2 level packs/story packs/adventure worlds, etc. Then reinstall everything.

Once done, tell me please if you still get the error.