Hello,I am the person that will be helping you today.
What type of device are you trying to connect to your wifi? (computer, tablet, phone, etc)
I will be standing by, looking forward to your response.
There is a $5 deposit. The total charge is $26. Do you wish to continue or do you want me to send this up for a refund?
Have you ever been able to connect your Wii to the signal?
Turn the wireless router and the Wii off by unplugging the power to both. Plug the power back into the wireless router, wait 2 minutes, plug the power back into the Wii, turn it on, and test it once more. Are you able to connect now?
Very good. Choose your wireless signal from the list and enter your wireless password. Are you able to connect?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I know which options are available for wireless security. Now, you need to figure out which level of security your router is using. May I remote into your computer so that I can obtain that information for you quickly?
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 87 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Yes, that's how it works. You must OPEN the application after it is downloaded.