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Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
Experience:  8 years radioshack, 2 years game crazy.
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Trying to connect to wii fi and getting error 50299 It

Customer Question

trying to connect to wii fi and getting error 50299 It worked just fine yesterday and noes it will not connect to Wii-Fi
JA: What's the make/model of your device? How old is it?
Customer: the router or the wii?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: okay it just has been doing it today
JA: Anything else you want the game expert to know before I connect you?
Customer: since 6:00 am it is now 1:30pm
Submitted: 6 months ago.
Category: Game Systems
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

What type of device are you trying to connect to your wifi? (computer, tablet, phone, etc)

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
I am trying to connect my wii to wii-fi and it will give me an error 50299. Please help
Customer: replied 6 months ago.
I was talking to some one who said it would cost me 5 dollars and charged me 26 dollars I just needs some help.
Expert:  Jason Jones replied 6 months ago.

There is a $5 deposit. The total charge is $26. Do you wish to continue or do you want me to send this up for a refund?

Customer: replied 6 months ago.
I just need to continue. please
Expert:  Jason Jones replied 6 months ago.

Have you ever been able to connect your Wii to the signal?

Customer: replied 6 months ago.
we watched netflix yesterday
Expert:  Jason Jones replied 6 months ago.

Turn the wireless router and the Wii off by unplugging the power to both. Plug the power back into the wireless router, wait 2 minutes, plug the power back into the Wii, turn it on, and test it once more. Are you able to connect now?

Customer: replied 6 months ago.
no I have tried that all day, unfortunately. I will try again...
Expert:  Jason Jones replied 6 months ago.

Thank you

Customer: replied 6 months ago.
the Wii (not wii -u ) is asking what type of security? and it gives me a list
Customer: replied 6 months ago.
not sure what to put in there
Expert:  Jason Jones replied 6 months ago.

Very good. Choose your wireless signal from the list and enter your wireless password. Are you able to connect?

Customer: replied 6 months ago.
I'm not sure which to choose
Expert:  Jason Jones replied 6 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 6 months ago.
For my security wep wow-psk(tkip)
Customer: replied 6 months ago.
Wpa psk (aes)
Customer: replied 6 months ago.
Or wpa2 psk (aes)
Expert:  Jason Jones replied 6 months ago.

I know which options are available for wireless security. Now, you need to figure out which level of security your router is using. May I remote into your computer so that I can obtain that information for you quickly?

Customer: replied 6 months ago.
Expert:  Jason Jones replied 6 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 87 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 6 months ago.
It says joining session
Customer: replied 6 months ago.
I'm I supposed to be downloading the app?
Expert:  Jason Jones replied 6 months ago.

Yes, that's how it works. You must OPEN the application after it is downloaded.