Hi there Colin and welcome
In which program are you getting this error? And what exactly are you doing when the error comes up?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I need more information though, I need to know please, In which email program are you getting this error? And what exactly are you doing when the error comes up?
Colin, are you able to see my messages? As it seems your not responding to the questions I keep asking
I'll try again
In which email program are you getting this error? And what exactly are you doing when the error comes up?
yes I saw Colin.... you said this a few times, but can you tell me which email program you are using?
With all due respect I have asked this from you 4 times but you repeatedly ignore this...
You need to tell me this
Thats not an email program
I still do not know which one you use....
I have offered to connect to your computer and fix this directly, please either accept this or tell me the email program you are using.
We cannot do anything but this
thats windows, which version of OFFICE
Let me know the results please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
The repairs would take longer then this Colin
Did you complete both repairs?