Hi there and welcome
What is the exact message you are getting when it fails to connect?
ok, when you go to select an access point, do you see it in the list of wireless networks?
Sorry, I am asking Mary, when you view the networks on the Wii,
Do you see your SSID in the list?
ok, if thats yours, select it
Then what happens?
ok, hold the power button on the wii for 60 seconds then release.
Once done, remove the power to your wifi router
Wait 5 minutes then connect the power to your wifi router
Then power on the wii, repeat the procedure to connect it and tell me if it now connects please.
ok, but this is different error to before, remember, the instructions where for connecting
Do you see your SSID in the list? If so, select it to connect.
sorry Mary, exactly which step are you referring to?
These are the same steps we did before.
ok, but the you just select Wireless Mary, like before
But, I will mark this question to remain open, so you can return when you have time and we can pick up from here., this is no problem.
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.
ok, so you do not wish to continue at a later time as you said? Then please contact customer service for a refund.