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Sorry for the wait. My name is Michael. I will be helping you with your question today.
That is unusual. The first thing I would do is a settings reset. For this, unplug the unit or turn it off at the power supply. Then, while holding the front power button turn it on. Keep holding power until you hear three beeps and let go. This will do a basic reset. Setup the options and then try again. Let me know your result.