Hello. Thank you for coming to JustAnswer.
Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
You didn't mention which system you have. Can you share that with me?
This is a fairly new product. Did you buy it recently? I believe this should still be under warranty. Warranty support is provided by Mad Catz. Here is a link to their support page for Saitek. I would first register the handheld there and then open a warranty claim.
Since your interest lies more in the lack of knowledge you perceive in me than in finding a solution, I will opt out of the question. If someone else thinks they can be of help, they will reply to you directly.
FYI, any email you receive from JustAnswer is system generated and not from the Expert.