Video Game Console Repair Questions? Ask a Technician ASAP
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You didn't mention which system you have. Can you share that with me?
This is a fairly new product. Did you buy it recently? I believe this should still be under warranty. Warranty support is provided by Mad Catz. Here is a link to their support page for Saitek. I would first register the handheld there and then open a warranty claim.
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