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Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 15770
Experience:  Over 16 years of experience installing and repairing electronics.
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The picture on my Panasonic TV TH-42PX75U Is very dim. Was

Customer Question

The picture on my Panasonic TV TH-42PX75U Is very dim. Was fine last night for s dvd. This morning turned it on and it's now dim. Everything is running through our XBOX One. Any ideas? Thank you.
Submitted: 1 year ago.
Category: Game Systems
Expert:  Pete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
Try temporarily connecting something directly to the TV without running through the Xbox. Also check if the onscreen menu is affected. If the problem persists then the TV has a fault and will require a repair.
Let me know if you need any further assistance.
Pete.
Customer: replied 1 year ago.

TV with XBOX 360 is fine. XBOX seems stuck in screensaver/burn-in protection mode.

Expert:  Pete replied 1 year ago.
Ok, so the problem is with the XBox...
To resolve this, reset the XBox:
Hold the XBox power button down for 5 seconds.
Unplug the power and HDMI cable.
Wait 5 minutes.
Reconnect the cables and restart the XBox.
Expert:  Pete replied 1 year ago.
Hi John!


I'm just following up with you to see how everything is going. Did my answer help?

Let me know,

Pete.