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Readyrmca, Customer Service
Category: Game Systems
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my xbox dvd drive has died and I cant retrieve the drive key

Customer Question

my xbox dvd drive has died and I cant retrieve the drive key from it is ther another way u can do it

Submitted: 11 months ago.
Category: Game Systems
Expert:  Michelle-Mod replied 11 months ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer: replied 11 months ago.

yes I am still waiting for a answer


 

Expert:  Readyrmca replied 11 months ago.

Hi, my name is XXXXX XXX it would be my pleasure to help with your issue today.

Are you trying to open the drive to remove a disc from it, or are you trying to retrieve information from the drive itself so that you can replace your drive with a new one?


Thanks for your patience while we work through your issue. Hope this helps. Let me know if there's anything else that I can do to assist you. Please don't forget to rate my response as positive if I've been helpful. If you feel the need to rate "I expected more" or "helped a little", please respond and continue the conversation with me before rating at all and I'll do everything possible to try and help you get your issue resolved or provide you with all the information you need to get it repaired or replaced.

Should you choose to rate my response positively, my family and I appreciate it very much. Have a wonderful day and I'll be here when you need me.

Customer: replied 11 months ago.

I am trying to retrieve info from it so I can replace it I need what they call the drive key


 

Expert:  Readyrmca replied 11 months ago.

I just wanted to make sure that I fully understood your question.

This isn't an easy process and falls under the category of hacking the NAND of the XBOX to get the original key from the original drive that was installed in your XBOX, then dumping the key to your new drive before installation.

There are two methods of doing this. Depending on what kernal version your xbox is running. You can find this information in the system info. If you have version 7371 or then this is the tutorial for how to do it. It is called the JTAG hack.

7371 and earlier tutorial for getting DVD drive Key

If you are running a kernal version higher than 7371 then you need this tutorial.

RGH tutorial

Remember if you decide to proceed with this that you must have the exact same make and model DVD drive that you had in your Xbox originally with a key to match your motherboard or you will be banned from XBOX Live. If you are using any other make and model of DVD drive with the key from your motherboard, Microsoft will flag your Live account as hacked and ban you permanently from Live.

Here are the possibilities of types of DVD drives that are in XBOX consoles. You should have one of the following now, and you should replace it with the exact same model.

Xenon — Hitachi, Toshiba, or Philips model drive
Zephyr — Hitachi or Toshiba model drive
Falcon — Benq or Liton model drive

If you have any other drive in your console, or the above tutorials won't work for you then your dashboard has been updated to a version of firmware that is going to make replacing your drive at home impossible. You can either send it in for a drive replacement or replace the console. With the cost of labor and the lowered cost of a new console you'd be better off just replacing the console.

Thanks for your patience while we work through your issue. Hope this helps. Let me know if there's anything else that I can do to assist you. Please don't forget to rate my response as positive if I've been helpful. If you feel the need to rate "I expected more" or "helped a little", please respond and continue the conversation with me before rating at all and I'll do everything possible to try and help you get your issue resolved or provide you with all the information you need to get it repaired or replaced.

Should you choose to rate my response positively, my family and I appreciate it very much. Have a wonderful day and I'll be here when you need me.

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