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I have a cable box connected to my Magnavox 25TS56CI. Im trying

 
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Customer Question

I have a cable box connected to my Magnavox 25TS56CI. I'm trying to hook up a wii console- but I get no picture-help!

 

Optional Information:
Make: Phillips Magnavox
Model: 25TS56CI

Already Tried:
I have tried connecting the Wii AV cable to the cable box but only outputs exist. I tried plugging in the Wii AV cable to the inputs on the TV still no picture. I've tried the highest and lowest channels and still no picture.

Submitted: 315 days and 9 hours ago.
Category: Game Systems
Value: $28
Status: CLOSED
Picture
Expert:  askme1 replied 314 days and 15 hours ago.


askme1 :

Hi my name is XXXXX XXX I will be helping you with this issue

askme1 :

Ok this is an easy fix. Install the Wii directly to the TV. make sure the Wii is off.. Make sure the Video Cable is connected to the YELLOW port on the back of the TV. this is for picture. The other cables are for sound. And we don't need to hook them up until we are done.

askme1 :

Set the TV to Video1 or AV1 on some models it may even say AUX... then turn on the wii... you will now have a picture. You may proceed to hook up the audio at this point. Thanks and have a great day!

askme1 :

if you require more assistance please just simply reply back

Customer :
Customer :

What am I doing wrong? I installed the wii directly to the TV with the wii off. I connected the video cable to the yellow port on the back of the TV. There was no sound or picture on the TV, I pressed AUX and turned wii on- still no picture. Plugged in audio- still no sound. (This was all done with the TV off initially. ) When I tried the same instructions with the TV on first, all I got was TV picture and audio- no wii.

Customer :
askme1 :

have you tired this on another TV

Customer :
askme1 :

Are you still having problems? please feel free to reply. if you have tried this on another tv and it has worked then you have a incompatibility issue with the two units... thank you for taking the time to use just answers. We will be here if you require further assistance.

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Expert:  askme1 replied 311 days and 17 hours ago.

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Expert:  askme1 replied 311 days and 17 hours ago.

Are you still having problems? please feel free to reply. if you have tried this on another tv and it has worked then you have a incompatibility issue with the two units... thank you for taking the time to use just answers. We will be here if you require further assistance.

Customer replied 311 days and 9 hours ago.

My response must not have gone through from yesterday. The wii is brand new. The TV is the only TV in the house (and in great condition)- so that's why I'm trying to get it hooked up. I don't have another TV to hook it up to to check but Wii support told me that they have no incompatibility issues with any Magnavox TV's. They referred me to just answers for the specific hook up for my TV make and model. Is there anyone else that might have experience with Magnnavoxes?

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Expert:  askme1 replied 311 days and 9 hours ago.

We can check... I will opt out... but personally just to make sure there isn't a defective Wii out there or your AV connection are not shorted you may want to carry it over to a neighbors house or try to use another av device on the TV like a VCR... I will opt out.

Thanks for using JA

Keith

PS... the model that I saw only have Audio Connection and no video 25TS56CI.

 
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