msg received not supported on my playstaton3. using new hdmi cable still gets msg do you know why
unplugging unit - buying new hdm1 cable
Hi there and welcome to Just Answer. I'm Steve. Thanks for asking your question. I'm sorry to hear about your PS3.
Are you playing a game when you see his message? Can you tell me exactly what the message says?
when i turn turn tv and unit on the tv screen is blank and shows not supported on tv.
Ok, that's easily fixed.
Turn the PS3 off from the front on/off button. Then, hold down the same button for 5-8 seconds. You will hear a beep and you should see something on the TV screen.
Tell me if you don't. I'll be here.
hmm tried that and still shows the msg not supported on tv
Did you hear the beep?
yes it was one beep
What is the make and full model number of the TV please?
insignia is brand name model #NS L26Q10A
That's very odd. Can you try the video reset one more time. This has never failed before.
sorry still no good. unit beeps once but on tv screen is still showing msg of not supported. i thought of trying different tv but i can play dvds still so doesn't make sense that it would be the tv
Ok, hold that button down continuously until you you hear two beeps.
See if that works.
ok tried that and on the 2nd beep the unit just shutoff
Start it again.
recap: tried holding button down for 1 beep and still showed msg not supported. tried holding button down for 2 beeps and on the 2nd beep the unit shutdown. pushed button to turn back on and still only see not supported. This msg shows whether unit is on or off.
I am going to opt out of this question which will allow other experts to chime in.
Hold on. Someone should have an answer for you.
ok no prob
So as stated above, make sure the unit is off. It will have a solid red light on the front of it. Now put your finger on the power button and it will turn on, beep, beep again and then turn off. Let go, and then hold down the power button again. It will beep and then do a double beep. As soon as it does that double beep, let go of the power button.Make sure the TV is on the correct input, the cable is pushed in all the way.You should be in SAFE mode of the PS3 stating to plug in your PS3 controller via USB.If you get this, let me know. If not, do the same thing but unplug the HDMI cable and plug your original cable into the PS3. This is the yellow, white, and red cable (RCA). Use this cable and switch to the correct input. If this still does not work and you get nothing displaying from your PS3, respond back with the results and we can go in greater detail.
sorry for delay had to get kids to bed & just looked 2c if you had chance to reply. unit in son's room so cannot try anything else 2nite. but just so you know we have checked the input numerous times and have tried unplugging HDMI cable and using old (RCA) cable prior to trying you guys, with no luck. when turning unit on again after double beep and unit shutting off we did not hold button when turning on to get another double beep...we just turned back on so will try that 2morrow. thanks for your help 2nite.
any special way I can reply to you 2morrow or just log on your site again and start over
If you keep holding down the button after the double beep, it will shut off. It is important to let go of the power button after that double beep so the safe mode menu can show if the system is able to.
Hello. My name is Michael. I will provide what additional information I can.In order to connect a connection other than HDMI, the HDMI cable must be unplugged from the PS3.I can tell you from my experience obsession for the truth (details oriented), I can tell you for certain that not every HDMI cable works with the PS3. It doesn't have anything to do with the cable being defective, but it's extraordinarily particular about what it will properly transmit a signal on. And all my testing was done with a current model Sony TV to boot! I've also found that although other devices, like the XBOX 360 will work with an HDMI-DVI converter without a problem, the PS3 won't regardless of what I've tried.The PS3 requires an HDMI 1.3b cable - and anything between the PS3 and and the TV, like a connector or a switchbox, will greatly decrease the chance of ti working. Also, the cable should be as short as possible. Normally, I'm a little skeptical about arbitrary certification levels, and the HDMI standard isn't one of those. The 1.3b standard increase single-link bandwidth to 340 MHz (10.2 Gbps), which is what you need. Make sure you find that standard on the cable itself and not just the package. It will be printed on the jacket of the cable somewhere.This doesn't mean you have to run out and buy a $100 Monster Cable. What I'm recommending is that you try a few different cables (I know you already tried 2, but I have more HDMI cables that do not work with my PS3 than cables that do).When you start up in safe mode, if you do have more than one cable connected, it SHOULD say, "you have an HDMI cable connected..." and ask you if you want to use it. if it doesn't say that, then it's not detecting it at all.Mike
it's me again-sorry for delay had to work & kids had baseball- cannot still get ps3 to work w/HDMI cable but have signal using RCA cable (red, white, yellow) so that will work. at a screen that lists restart sytem and bunch restore things anything special or can we just choose restart system?
I would just restart the system. Then you can go through the video setup.
At least you know it's working - but it should work with HDMI. You might want to try another cable at some point.
I began developing video games in 1983. I know game systems.
Mike - System restoring so will try another HDMI cable another day. thanks Mike for your help
You're welcome. Thank you for coming. You can reach me any time at the following page:MichaelHanniganHave a great week!
Any HDMI cable will work on the system. There is not a "special" HDMI cable that needs to be purchased. You had already stated you tried a different cable. Did the safe mode menu show up?
Mike, It sounds like you just had corrupt data which option 3 on the safe mode should fix your issue. With you getting to the safe mode using the HDMI cable, that shows that the cable is working properly and the system is outputting video. If option 3 does not work, do option 5 but you will lose all your data so do this at a last resort to keep data from being lost. Keep me posted :)