The contract is in French. Here is article 11:
Annulation totale avant l'entree dans le logement
Sauf cas de force majeure reconnu par la loi, une annulation signalee dans un delai de moins de 45 jours sera facturee 15% + 2% par journee ecoulee au dela des 45 jours, une annulation de derniere minute sera ainsi facturee a 100% du prix du sejour. Le locataire ayant prealablement regle le sejour sera remobourse tenant compte de la deduction du montant facture. Cette penalisation toutefois ne sera pas appliquee si les proprietaires ne subissent pas de prejudice (locataire de remplacement accepte par le proprietaire).
We cancelled so early (by email, not registered post, but acknowledged by her) that one would have expected a reimbursement straight away, but we tacitly agreed to wait until May/June to see if she was able to relet the property.
Does your service extend to advice about wording of the 'mise en demeure' letter and, in particular what civil code we would cite?
PS. very satisfied with your advice so far.
The contracts were sent by post but all other correspondence was via email. She acknowledged our cancellation on 19 Nov 2012, and wrote again on 20 August quoting article 1590 of the Civil Code as the reason for failing to return our deposit. We pointed out that this article relates to property purchase, but this did not move her!
Many thanks for your help - quick and clear advice
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