Hi,I'm Zoey and I'll be assisting you. I'm reviewing your question now. Please be patient while I research and compose a reply for you.
Do you have a website for this company?
I'm sorry to hear about your situation. Unfortunately, we hear complaints like yours all the time. You fell for this so-called broker's promises of high returns without doing any checking up front.
Here's what you need to know, and it's not good news:
It is unlawful to trade binary options in the US unless you are doing it through a brokerage that has agreed to accept oversight by the Commodity Futures Trading Commission. A so-called brokerage who is not regulated by the CFTC cannot lawfully trade here, and you can't lawfully trade here with them either.
This company is not regulated by the CFTC. You can check to see if a binary broker you are interested in is legally trading in this country by doing a search here.
The ones who are regulated by foreign financial regulatory authorities such as ASIC, the FCA or CySec do not allow US investors to open up accounts because they know it is illegal over here. So the very fact that they allowed you to open up an account means they are an unregulated binary broker. They are here illegally to defraud US investors, which is why they won't return your money.
FINRA and the CFTC warn US investors to avoid unregulated binary brokers. You can see their warning here.
You were attracted no doubt by this company's tempting potential investment returns, but basically you have sent your money off to a scammer.
When binary brokers are completely unregulated and are outside of legal channels, anything goes. Your contract with them and their promises are meaningless because they can and do make their own rules.
Does that mean you are without remedy? No. There's always a remedy. You can sue them for fraud and the breach of their agreement with you or you can pursue them criminally. But the problem is that you have to find them to be able to exercise those remedies. Finding them is probably going to be a job for law enforcement.
Their website's WHOIS information says that the company is about a year and a half old. Their site will expire this April. Their contact address on their website indicates that they are in Bulgaria. However, the site's IP address traces to Quebec, and they are using a US private proxy service to hide their real location. So where are they really? Your guess is as good as mine, and that, of course, is the problem.
Report the fraud to the FBI online at their Internet Crime Complaint Center at IC3.gov and to your police. Also inform the Federal Trade Commission at FTC.gov, your state attorney general and the CFTC.
In the best case scenario, the authorities will turn up your "broker" and bring them to justice. In the worst, you can write off your investment losses and get something back in the form of a tax deduction when you file your 2016 taxes.
I am very sorry to be the bearer of bad news.
Just checking in to see if you need more help or any clarification of my answer. If so, please reply here on this question thread.