Hello, my name is ***** ***** I am the Certified Fraud Examiner who will be assisting you today.
I'm so sorry to hear about this situation. This is one of the latest scams to hit the market regarding technical support. So what is your exact question so that I can get you all the help you need?
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Hello again, I was hoping to hear back from you by now but I can confirm for you that this is one of the latest scams scam called the “tech support scam”. Here’s typically how it works:
1) You get a cold call from a supposed computer technology company (in this case Microsoft partner - Juniper Support).
2) The person who claims to be affiliated with Microsoft will insist that you have a problem with your computer. They will insist that because you are a customer of theirs, you must let them inspect your computer remotely through the internet so they can diagnose the problem and repair for you (in this case clean up unwanted documents).
3) Many of these calls actually originate from outside your country and the caller may have a thick or heavy accent. What these scammer really wants to do is to is to gain remote access to your computer. This will allow them to install software on your system which “works behind the scenes” (in this case the Juniper software) and essentially allows them to hack into your computer, find your passwords, and get into your financial accounts. They also use this software to find photos of you that you may not want to become public and once they have retrieved them from your computer they may try to blackmail you by insisting you send them money or else they will publish the photos online. They may also try to remotely change your passwords on your computer itself locking you out and then insist that you pay them or else they will not unlock your computer.
4) These scammers have likely purchased a customer list of Microsoft's from some computer hackers or from some corrupt employee within the company. That is how they have your contact information and they know you are a customer with Microsoft products.
5) Since you already gave these people remote access and they installed software (Juniper Support),you need to take your computer to a local computer support technician that you can see for yourself and trust and have him debug your computer.
6) When the computer debugging process is finished, change all of your financial account PIN numbers and passwords that you use online.
7) Since you paid them by credit card, call your credit card carrier, dispute the initial transaction as fraud and have them send you a new card. Tell your credit card company you want to do a chargeback on the payment you made, because you were tricked into paying by fake computer technicians. This new credit card will have a new account number so the credit card numbers you gave the scammers will be worthless once they cancel the card.
Again, I am so sorry to hear about this situation. The good thing is that once you following all of the steps I have outlined above, you should be able to get the software off your machine and get rid of the charges to your credit card.
It has been my pleasure to assist you today and I hope this answer has helped you. If you do have any additional questions, feel free to ask and I will be happy to answer.
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Thank you again and I wish you all the best!
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