I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear about your dilemma.
This is a VERY common scam. There are far more people on the internet claiming to have access to gold mines in foreign countries than there are gold mines located throughout the world. They just want you to send them money to "help" them transfer the gold to a foreign country. But that never happens. They make more and more promises, but they never travel anywhere with you, and they keep coming up with more reasons you have to send them money. The entire story is a lie.
Did you have any other questions about this?