Good evening, my name is ***** ***** I will be the fraud examiner helping you this evening.
I am very sorry to hear that this happened to you. Can you please specifically tell me what your question is about this situation just to make sure that I understand the help you need?
Hello again, I am just checking in if you had any problems in answering my question. Please remember that I cannot answer your original inquiry until you answer my question. You aren't charged for answering me.
I look forward to hearing from you.