Hello,I'm Zoey and I'll be assisting you. Should you wish email or phone support, let me know and the site can arrange that. Are you online now?
Unfortunately, you are the victim of a loan scam. NO legitimate lender makes you pay up front fees in order to collect your cash. If the company is a bona fide lender, they will take all transfer expenses out of the money that they have set aside to lend you and just send you the rest free and clear with no strings attached.
The up front fee -- no matter what they say it's for -- is the #1 sign of a loan scam.
Scammers can use the name of real companies to further their scam. It's very suspicious that they sent you to another site as well.
Do you have a website for Maple Pinc?