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Zoey_JD
Zoey_JD, Criminal attorney
Category: Fraud Examiner
Satisfied Customers: 23578
Experience:  Active member of the NYS bar since 1989
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I just got the windows tech scam, they started working on

Customer Question

.i just got the windows tech scam, they started working on my comp, then did a search on phone and saw scam. Shut comp off. How bad is it.
Submitted: 1 year ago.
Category: Fraud Examiner
Expert:  Zoey_JD replied 1 year ago.
Hello, Are you saying that you gave a computer company remote access to your computer and you're wondering how bad this can get? The answer, unfortunately, is pretty bad. They could plant malware in your computer which can allow them to log your keystrokes. That will give them the ability to hack into all of your accounts, to get your passwords and pin numbers and to quite literally rob you bliind. You have to take all possible precautions against identity theft. First of all, take your computer in to a local tech repair shop, one in your community with a good reputation and let them debug your computer. Alternatively, you can post a question to our verified computer techs here on this site, and they should be able to check for malware and debug your machine. Once it's clean, change all your PIN numbers and passwords and monitor your bank and credit card statements carefully so that you can report unauthorized charges as soon as you see them. If you take care of this ASAP, that's likely all you'll have to do. If you are concerned, however, that they may have acquired enough information about you to open up accounts or credit cards in your name, you need to do the following:Call any one of the three credit reporting bureaus -- Experian, TransUnion or Equifax -- and tell them you're the victim of a fraud and ask them to put a fraud alert on your credit history. When you call one of the bureaus and ask for a fraud alert, any one of the three bureaus will alert the other two and you'll be able to get a full credit report automatically from each of them. You'll be able to see if any of your loans and cards are unauthorized and get that taken care of and cancel any cards or accounts which were compromised.A fraud alert is free for 90 days, and it means that if, during that time, anyone attempts to open up a card or an account or take out a loan in your name, you will get a phone call before any such loan or credit line gets authorized. After 90 days, you can continue the service for a fee.A fraud alert will not affect your credit negatively. It is only to protect you, and it won't change the way you can use your credit card or bank accounts. It just alerts new lenders not to approve new lines of credit without contacting you first.I'm linking you to Experian, because I have the link handy.https://www.experian.com/fraud/center.htmlAgain, all three perform the same service and any one will notify the other two. Shortly thereafter you'll also get a copy of your credit history from each of the 3 reporting agencies.You'll also need to be vigilant about looking at all of your bank and credit card statements and quickly reporting any unauthorized accounts and charges, so that you won't have to pay them. Later on, you'd be entitled to get a free copy of your credit report online, compliments of the Federal Trade Commission at annualcreditreport.com, which is the only government approved, free source for your credit histories. You won't need it right away because you'll be getting a copy of your reports when you place the fraud alert. But as time goes on, you are going to want to monitor your credit report every now and again, just to be sure than nothing else has occurred.Report the computer tech company to law enforcement.