The question about consumer fraudiThe last may 25 y was reading insert off the Vancouver Sun newspaper over a Medical suplement. Then I was interested in purshasing. And I ordered it by phone in may 25.When product did not arraived when promises, I phone there customer services and the telephone was desconectec. I locketed a telephone from one of the offices and the information I received was that they received my order but did not know why I have not received it. Aditional they charge in my credit card $100. US too much.I would to know what I can do to recovery my money.
Already Tried: I try to locate them to find out was is going on. They have knowleged receiving my order and gave my a new shipping date and that olso is expired without the product or my money back
Hello and thank you for your question, which I will be happy to assist you with. There are a number of similar scams circulating, where a consumer orders a product (or a free trial of a product) and gives their credit card details in the process, only to find that they either get nothing and get charged, or get what was promised but keep getting charged more than initially agreed. As you paid by credit card, your best bet at this stage is to contact your credit card company and dispute the transaction. You get automatic fraud protection with credit cards so they should be able to issue a chargeback on the card and try to claw the money back. So contact them as soon as possible and flag this transaction as possible fraud.Apart from that, any other methods of recovery have no guarantee and may end up costing you more in the process and wasting your time. For example trying to sue this company may be one way of trying to recoup what you have lost but even if you win there is no guarantee they will pay you back so I suggest you try and avoid going down that route if possible, at last not for the amount involved
That question I was send to you but again.I purchased some medical supplement that advice I was taking from Vancouver Sun Newspaper and that suppliers from a Dr. Earl Mendell telephone numer 1 XXX XXX XXXX. this supplement I order on May 25th, they told me it will toke 2 weeks to arrive. and at that time I don't have anything else. Just thay charged to my credit card $100 more then on the price agreed on.Please let me know what solution I have to recuperate my money
Thanks you I have read your question and my advice on how to try and get your money back is above
Okay Mr. Jones I wait untill you send me a solution to my questions. If you should need more information off this distribiutor my first belive was that this distribiutor operates out of aToronto area, but by further investigaiting I found out that the operate out of Dallas Texas. But they have offices in Florida and South Portland Main. If it helps the telephon in Dallas is 1 XXX XXX XXXX. and the Fax number in Main is 1866 XXX XXXX. I hope this will help you.
Thak you.
Experience: Qualified Lawyer
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Hi, my answer was as follows:There are a number of similar scams circulating, where a consumer orders a product (or a free trial of a product) and gives their credit card details in the process, only to find that they either get nothing and get charged, or get what was promised but keep getting charged more than initially agreed. As you paid by credit card, your best bet at this stage is to contact your credit card company and dispute the transaction. You get automatic fraud protection with credit cards so they should be able to issue a chargeback on the card and try to claw the money back. So contact them as soon as possible and flag this transaction as possible fraud.Apart from that, any other methods of recovery have no guarantee and may end up costing you more in the process and wasting your time. For example trying to sue this company may be one way of trying to recoup what you have lost but even if you win there is no guarantee they will pay you back so I suggest you try and avoid going down that route if possible, at last not for the amount involvedImportant information: As professionals on this site, it is extremely important that our customers rate the service we provided. This only takes a few seconds. I would therefore be grateful if you could please choose one of the following options: OK Service, Good Service or Excellent Service. If you feel the need to leave a lower rating, please reply to me first with any further questions you have. I will be happy to assist further and clarify anything you need me to. Thank you