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I regularly receive calls from (XXX) XXX-XXXX "Windows Support"

 

Customer Question

I regularly receive calls from (XXX) XXX-XXXX "Windows Support" guy with heavy accent claiming to have uncovered serious problems with my computer.

Calls stopped a couple years ago and started again in the last three months.

How do I stop this?

John

 



Already Tried:
I ask them to stop calling me. Today I told them that I was going to the police. They told me to "go ahead and call those mother _______."

Submitted: 441 days and 21 hours ago.
Category: Fraud Examiner
Value: $30
Status: CLOSED

Accepted Answer

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Expert:  lucy7368 replied441 days and 21 hours ago.


lucy7368 :

Hi, My name is XXXX XXX I'd be happy to answer your questions today.

lucy7368 :

The problem that you're running into here is that these are scam artists - they have no respect for the law, so putting yourself on the Do Not Call registry unfortunately isn't going to make them leave you alone.

lucy7368 :

Usually, if you threaten to call the police, they leave you alone.

lucy7368 :

Try calling your phone company to see if they have any way to block specific numbers.

Customer :

OK

lucy7368 :

You can actually contact the police, but the problem is, the police may need more information. But, it's worth a shot.

lucy7368 :

If they were calling from a blocked or unknown number, you could ask the phone company to stop all anonymous calls (this is usually a low-cost or free service). I can't see the phone number you entered, but it looks like you do have a return phone number.

Customer :

Who do I contact at the San Diego Police Dept.?

lucy7368 :

See if they have a fraud department.

Customer :

The calls are from a number in San Antonio.

lucy7368 :

Otherwise, the officer answering the phone may take a report.

lucy7368 :

You can try filing a report with the Texas Attorney General's Office - tell them that abusive calls are coming from that number.

Customer :

I'll ask for a fraud unit.

lucy7368 :

If you are on the National Do Not Call Registry, you can also file a complaint with the Federal Trade Commission.
https://complaints.donotcall.gov/complaint/complaintcheck.aspx?panel=2

Customer :

I started looking for an FBI no. and ended up with you.

lucy7368 :

The internet crime complaint center handles internet complaints, but doesn't tend to deal with telephone scam.

Customer :

OK. Thanks, Lucy.

Expert TypeLawyer
Category: Fraud Examiner
Pos. Feedback: 98.4 %
Accepts: 1191
Answered: 4/3/2012

Experience: Lawyer.

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