Have Ford Questions? Ask a Mechanic for Answers ASAP
Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.
The first thing to try here would be to reset both devices. Disconnect both battery cables (positive and negative) and hold them together, and let it sit for 10 minutes. Reconnect battery cables at a time, positive first then negative. This should reset the system. Then pair the phone to the head unit.
If this does not work you will need to bring to the dealer there might be a software update available for it.
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