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Daniel Wilson
Daniel Wilson,
Category: Ford
Satisfied Customers: 4373
Experience:  Owner at DJ Wilson
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Is the timing chain problem covered under the warranty if so

Customer Question

is the timing chain problem covered under the warranty if so which one
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Customer: I have a 2012 f 150 with the ecco boast, timing chain makes noise when I first crank it in mornings, they say it will cost $2500 to fix, should it be covered under warranty?
JA: How many miles on the car? How responsive has your car been lately?
Customer: 64,000 miles, runs good
JA: What is the model of your '12 Ford?
Customer: not sure
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: no trying to get the ford dealer to warranty it, had brought it in for the problem preveously
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Ford
Expert:  roy replied 23 days ago.

hello, my name is ***** ***** I will be glad to assist you. please allow me a couple of minutes to gather some basic info.

Roy

Expert:  roy replied 23 days ago.

what engine??? how long ago did you present the issue to the dealer???

Roy

Expert:  roy replied 23 days ago.

are you there

Customer: replied 23 days ago.
its the 6 cylinder eco boost, brought t in first time in 2013
Expert:  roy replied 23 days ago.

ok, no re calls or TSB for the issue.

it has been almost 4 years since you were there. thats is why they are denying any warranty. your warranty is long gone. it is 3 yr 36k. basic. if you have extended, then it may be covered.

part of the warranty is you have to prove every maintenance service has been done. if you do not hve them or one is overtime from when it was due, they can deny warranty as well.

the guides and tensioners are common failures but not at that low mileage. it is common at 100k and over.

if you are not happy with there decision, go up to customer service at Ford and present your case. they will address it but they will kick it back to the dealer.

Roy

Customer: replied 23 days ago.
there have been 2 - TSB's for this issue
Expert:  roy replied 23 days ago.

ok, do you have them???

TSB is a technical service bulletin. it gives reccomendations on the repair. it is not a re call just information.

re calls are the ones that are free

Roy

Customer: replied 23 days ago.
both of the tsb people said the problem should be covered under warranty
Expert:  roy replied 23 days ago.

do you have the numbers or a copy of the tsb??

TSB people???

Customer: replied 23 days ago.
tsb 14-019
Expert:  roy replied 23 days ago.

checking

Expert:  roy replied 23 days ago.

checked all engines and all TSB and there is no 14-019

can you post it???

Customer: replied 23 days ago.
I'm done
Expert:  roy replied 23 days ago.

me to. cannot confirm anything here with out your documentation

Expert:  Daniel Wilson replied 23 days ago.

Hi my name is***** will be glad to try to help. If you can prove documentation this existed for some time with prior complaints the it is possible you can negotiate a possible discount or partial coverage of this repair but you might be able to have it done for less money at an independent shop out of warranty. Click on this link for the correct TSB. Let me know

TSB Bulletin

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