How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James, Ford Technician
Category: Ford
Satisfied Customers: 3546
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
Type Your Ford Question Here...
James is online now
A new question is answered every 9 seconds

I have a 02 Ford Explorer 4Dr XLT and i am having a problem

Customer Question

Hi All,
I have a 02 Ford Explorer 4Dr XLT and i am having a problem with a loose shifter. I have looked at it and then called ford to see if there is a way to fix it. I was told that there are no parts available and i will need to replace the entire steering column. I was able to locate a u-tube video of a guy that repaired it but i don't know where he got the parts.
This is not a shift tube issue as the shifter uses a cable instead. Any help would be appreciated.
Submitted: 18 days ago.
Category: Ford
Expert:  James replied 18 days ago.
Hello, is this a column shift or center console shift?
Customer: replied 18 days ago.

Column Shift

Expert:  James replied 18 days ago.

On the back side of the column there are two screws that come loose and will cause the shift lever to come loose. This is the most common issue you will run into.

Customer: replied 18 days ago.

are you talking about the two screws that is close to the foot pedal, at the end of the tube assembly?

Expert:  James replied 18 days ago.

should be two golden t30 torx screws.

Customer: replied 18 days ago.

i know what your talking about but this year explorer is different. It doesn't have the same shifter tube.....I have replaced, Repaired many of those type shifters and that was the first thing i went to. Completely different setup?????

Expert:  James replied 18 days ago.
I have seen the cast aluminum crack where the shifter assembly goes in. That is another concern I have seen on mid 00's
Customer: replied 16 days ago.

do you have a diagram as to where this crack would be? Is it repairable or would it require me to replace the whole column?

I will be working on this again monday. Thank you and let me know about the diagram. Enjoy your weekend...

Expert:  James replied 13 days ago.

Here is one image but they aren't always the same

Expert:  James replied 13 days ago.

please remember to rate my answer so I receive my credit for assisting you.