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Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 33461
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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Driver side window of 99 contour sport won't go up all the

Customer Question

Driver side window of 99 contour sport won't go up all the way?
JA: Are you fixing your Contour yourself? What have you tried so far?
Customer: Yes - I have door panel off and I can see inside door window on track stuck about 1 inch from all the way up and it won't come down either
JA: Anything else you want the mechanic to know before I connect you?
Customer: No it seems to be off track somehow
Submitted: 2 months ago.
Category: Ford
Expert:  Ron replied 2 months ago.

Hello. My name is ***** ***** I am happy to assist you today. Give me just a moment to review your post, and I'll be right back with the help you need.

Expert:  Ron replied 2 months ago.

Is this power windows or manual windows?

Will the glass try to move if there power windows?

Customer: replied 2 months ago.
No it doesn't move stuck about 1" from top & doesn't go down either
Customer: replied 2 months ago.
Power windows
Expert:  Ron replied 2 months ago.

When you work the switch dose the motor try to move the glass and do you hear it engaging?

Customer: replied 2 months ago.
I hear it start but it stops makes a click
Customer: replied 2 months ago.
No thing happens when push button to go up ,only down just a bit and stops
Expert:  Ron replied 2 months ago.

Okay then the window is in a bind and the common cause for this is usually a failed window regulator. The regulator on your Contour is cable driven and what usually happens it the cable will break causing the glass to bind. Are you able to remove the regulator and have a look at it if I provide you with the steps to do so?

Customer: replied 2 months ago.
It's inside the door panel? I see screws to take out to get to it?
Expert:  Ron replied 2 months ago.

Yes its inside the door panel and the cables connect to the glass rail. The motor runs the regulator with the cables which are know to break.

Customer: replied 2 months ago.
I have screws off can feel the cable but can't get piece out it attached on top by plastic or rubber piece
Expert:  Ron replied 2 months ago.

The glass has to be removed from the rail in order to get the regulator out. Would you like the removal steps?

Customer: replied 2 months ago.
I got the window up now and when press button to go down it does - nothing when press up
Expert:  Ron replied 2 months ago.

I would start with having a close look at the regulator. See the steps to remove it in the link below. Leave the window up for the removal steps.

https://dl.dropboxusercontent.com/u/104923897/window%20regulator%20Sept%2024.pdf