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Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23001
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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I can lock the car with the code. But I cannot unlock the

Customer Question

I can lock the car with the code. But I cannot unlock the car??
JA: Is this your first time dealing with this issue?
Customer: Yes.. But I have never used it before
JA: What is the model/year of your Ford?
Customer: 2013 fusion SE
JA: Are you fixing your Fusion yourself? What have you tried so far?
Customer: I have tried resetting the code and using the factory code off of the car.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Not sure what else he would need to know. I can lock the car door but I am not able to open the doors or the trunk.
Submitted: 1 month ago.
Category: Ford
Customer: replied 1 month ago.
all number pads seem to be working. I changed the code and that is working fine.
Expert:  A. Penland replied 1 month ago.

Does the factory code still work?
Make sure the key pad lights up when each number is ***** or touched. You will have to wait till it turns off to touch another number.