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Hello, my name is***** of the time this is the first sign of another transmission failure. When this occurs it is caused by excessive clearance between the clutch discs in the transmission. When the transmission was services they should have seen some friction material in the fluid. If not then the next most common failure is the actuator piston for this gear failing. this is very common on most fords. The piston either fractures or it gets caught up in the piston bore.