Have Ford Questions? Ask a Mechanic for Answers ASAP
Hello, how many mile are on this vehicle?
I would certainly had the dealer repair it under warranty. This concern happens where it can be a faulty touch screen or it could be the APIM module is faulty and needs to be updated by a dealer. Those are the things that I see happen on new vehicles with your concern.
If you have further questions please let me know. Also please remember to rate my answer so I get paid for assisting you.