Have Ford Questions? Ask a Mechanic for Answers ASAP
Have you tried www.syncmyride.com?If that does not work, you may have to go to your local dealership and have them reprogram your SYNC. You may have gotten a corrupt file when you downloaded the files. Just tell them what is going on, do not tell them what you have done and they should reprogram your SYNC system under warranty.
That I cannot get unless I have my Ford IDS scan tool connected to the vehicle to be able to down load the file to a flash drive. The information is vehicle specific and is based off the version already installed in your vehicle which the Ford IDS scan tool will tell me.