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James, Ford Technician
Category: Ford
Satisfied Customers: 3543
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
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My moms Ford Explorer 2012, display reads that it

Customer Question

My moms Ford Explorer 2012, display reads that it temporarily lost communication with the climate system.
You can't use touch screen, or manual controls either.. & radio has gone on & wont turn off, it won't turn volume down manually on dial, but will from steering wheel control
Submitted: 2 months ago.
Category: Ford
Customer: replied 2 months ago.
Also, hot air is blowing from vents and you can't turn it off
Expert:  James replied 2 months ago.

Hello, This is an issue with the front control interface module. There is a chance this will still be under warranty as well. The FCIM is what Ford Will call it. I wish there was a way to make it work but this module controls most of everything inside the vehicle.