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A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6480
Experience:  ASE Master Certified, ASE Advanced Gasoline Engine Performance
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2015 ford transit connect wagon entertainment system will

Customer Question

2015 ford transit connect wagon entertainment system will not come on.
Submitted: 9 months ago.
Category: Ford
Expert:  A. Penland replied 9 months ago.

Is this an AM/FM/CD player or a touch screen?

Customer: replied 9 months ago.
AM/FM/CD player
Customer: replied 9 months ago.
The back up cam, time date and temp work
Expert:  A. Penland replied 9 months ago.

How many miles do you have on the Transit Connect?
The problem is not a fuse.

Customer: replied 9 months ago.
10003 phone, radio and cd do not work.
Expert:  A. Penland replied 9 months ago.

With only 10,000 miles, it is still under the factory warranty. One of the 3 modules for the SYNC system has failed or is not working properly and it needs to be properly tested by a Ford dealership. There is the ACM (Audio Control Module), the APIM or SYNC module, the FCIM (Front Control Interface Module) which are the buttons for the radio and SYNC system.

Customer: replied 9 months ago.
Thanks. I will call service on Monday. Have a good day.
Expert:  A. Penland replied 9 months ago.

Your welcome.