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Is this an AM/FM/CD player or a touch screen?
How many miles do you have on the Transit Connect?The problem is not a fuse.
With only 10,000 miles, it is still under the factory warranty. One of the 3 modules for the SYNC system has failed or is not working properly and it needs to be properly tested by a Ford dealership. There is the ACM (Audio Control Module), the APIM or SYNC module, the FCIM (Front Control Interface Module) which are the buttons for the radio and SYNC system.