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Hello Customer, my name is ***** ***** I am a professional here at Justanswer. Thank you for your question and I will assist you with your concern. When the headlamps fail the BCM (body control module ) will in most cases detect this and set and store a fault code and or codes. When the light fail have they scanned the system to see what the fault code and or codes are that should be setting?
With out any fault codes then this is not going to be an easy fix. At this point the tech is doing the next step and that is getting the factory involved.
No I have not come across this type of issue with no codes setting.
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Your very welcome , sorry I could not do more.