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Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23001
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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Headlights go out on 2013 MKT. I turn switch and go back on

Customer Question

Headlights go out on 2013 MKT. I turn switch and go back on sometimes for a couple of minutes somtimes will stay on for an hour. Dealer replaced part of harness but did nothing to resolve prob.
Submitted: 4 months ago.
Category: Ford
Expert:  Ron replied 4 months ago.

Hello Customer, my name is ***** ***** I am a professional here at Justanswer. Thank you for your question and I will assist you with your concern. When the headlamps fail the BCM (body control module ) will in most cases detect this and set and store a fault code and or codes. When the light fail have they scanned the system to see what the fault code and or codes are that should be setting?

Customer: replied 4 months ago.
No codes except part of harness I guess sense that is what they replaced
Customer: replied 4 months ago.
By the way my name is***** don't know how that Customer got in there
Customer: replied 4 months ago.
No codes as the tech wrote to Ford but has not got answer back from them
Expert:  Ron replied 4 months ago.

With out any fault codes then this is not going to be an easy fix. At this point the tech is doing the next step and that is getting the factory involved.

Customer: replied 4 months ago.
you're saying that this not something that you have not come across before?
Expert:  Ron replied 4 months ago.

No I have not come across this type of issue with no codes setting.

Customer: replied 4 months ago.
Is there still a $28 charge?
Expert:  Ron replied 4 months ago.

Sorry Mike, Customer is the name showing. You are not charged unless you rate the service and with out an answer you can not rate . Any money in your account remains in your account .

Customer: replied 4 months ago.
Thanks for trying
Expert:  Ron replied 4 months ago.

Your very welcome , sorry I could not do more.

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