How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kenny Z. Your Own Question
Kenny Z.
Kenny Z., Ford Senior Master Tech
Category: Ford
Satisfied Customers: 5247
Experience:  Auto Trans, Drivability and Electrical Specialist
9600325
Type Your Ford Question Here...
Kenny Z. is online now
A new question is answered every 9 seconds

I have a 2002 Ford E250 van. On the rear door (passenger

Customer Question

I have a 2002 Ford E250 van. On the rear door (passenger side, main door) the pull latch feels rusty: pulling the handle out the door opens but the latch does not return to the close position. It must be pushed to the closed position before closing the door otherwise the door latch mechanism stays open.
Submitted: 5 months ago.
Category: Ford
Expert:  Kenny Z. replied 5 months ago.

Hello, my name is***** and thanks for your question.

You will need to remove the interior panel for that door and disconnect the cable from the handle. Once the cable is disconnected then isolate if the roughness is in the handle pivots or the cable. If its in the cable then you will need to determine if the cable is binding or the latch itself. There are also pull back springs on the handle and in the latch. Once you have the cable off the handle it should be obvious why the handle is not returning. One of the springs is probably broken.

If you are satisfied with your answer, please take a moment to rate my service as you see fit. Experts are not compensated without a positive rating. Providing a rating does not close the question, you can reply or ask additional questions without incurring further charges.

Expert:  Kenny Z. replied 5 months ago.

Hello, my name is***** and thanks for your question.

You will need to remove the interior panel for that door and disconnect the cable from the handle. Once the cable is disconnected then isolate if the roughness is in the handle pivots or the cable. If its in the cable then you will need to determine if the cable is binding or the latch itself. There are also pull back springs on the handle and in the latch. Once you have the cable off the handle it should be obvious why the handle is not returning. One of the springs is probably broken.

If you are satisfied with your answer, please take a moment to rate my service as you see fit. Experts are not compensated without a positive rating. Providing a rating does not close the question, you can reply or ask additional questions without incurring further charges.