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Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23001
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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Came out of restaurant last night and my 2011 flex would not

Customer Question

Came out of restaurant last night and my 2011 flex would not start. Lock icon on lower left side of dash is blinking. Is there a way to reset?
JA: Does the engine turn over? How old is the battery?
Customer: Engine does not turn over. Don't know how old battery is . Bought car about 2 years ago.
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Tried jumping car. During charging with other car lights inside car all turned on. After about 5 min of charging still nothing. Lock icon continued to blink. Would like to fix myself.
JA: Anything else you think the mechanic should know?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 3 months ago.
Category: Ford
Expert:  Chad Farhat replied 3 months ago.

Hi, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP

Expert:  Chad Farhat replied 3 months ago.

do you have one or two keys for it and have you tried the other key ?


Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )

2- Hold cables Together for 20 secs ,then let go

3- Wait 10 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You
Chad Farhat
ASE Certified Technician

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