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john -aka eauto
john -aka eauto, The Car Guy
Category: Ford
Satisfied Customers: 15886
Experience:  ase tech over 15 years in the field
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Fuel light indicating tank empty, however it's full, it's

Customer Question

Fuel light indicating tank empty, however it's full, it's not fuel pump or sensor.
JA: How many miles are on the car? How has your mileage been lately?
Customer: 200,000
JA: What is the model/year of your Ford?
Customer: Explorer 2004
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes...tried new fuel pump and sensor
JA: Anything else you think the mechanic should know?
Customer: Tried fuel injector cleaner
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 11 months ago.
Category: Ford
Expert:  john -aka eauto replied 11 months ago.

do you have a scan tool that can monitor the fuel level sensor to see of its reading? its possible that the gauge is failed are there any codes ?

Customer: replied 11 months ago.
No, I do not have scan tool, and there is no code
Customer: replied 11 months ago.
What is the gauge you are speaking os
Customer: replied 11 months ago.
I'm sorry speaking of
Customer: replied 11 months ago.
Are you talking about fuel guage, if this is the case, how can I tell
Customer: replied 11 months ago.
Are you there? ??
Expert:  john -aka eauto replied 11 months ago.

the fuel gauge is what you said is inoperable right?

Expert:  john -aka eauto replied 11 months ago.

because those gauges have been known to fail. you already replaced the fuel pump so its either a wiring issue or the instrument cluster has failed. when you turn the key on do the gauges all sweep? does that include the fuel gauge?

Customer: replied 11 months ago.
All guage do with the exception of fuel guage.
Expert:  john -aka eauto replied 11 months ago.

your instrument cluster is bad....try www.car-part.com for a good used one..

hope you can rate my service 5 star

Expert:  john -aka eauto replied 11 months ago.

thank you