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Hello and thank your for your question,Are you able to do the testing if I provide you with the steps?
Im not asking for any payment, Im asking you if you are able to do some testing If I send you the steps?
The only way to close the glass on a open window would require removing the window motor and then closing the glass and remounting the motor.. There is no other way to get it closed with out determine why it is not working. Are you able to remove the motor with the steps to do so?
Okay , if you change your mind, let me know and I can send you the steps.