JA: What is the model/year of your Ford?
Customer: 2000 Lincoln Navi
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: is this a real person?
JA: I'm the Ford Mechanic's Assistant. I work with them to help customers like you.
JA: Anything else you think the mechanic should know?
Customer: got back from a trip, left my car to a friend so not quite sure what happened during the last few weeks but my break pedal goes all the way to the floor and barely stops the car, however the brake
fluid is full and i see no apparent leak
JA: How old are your brakes? When was the brake fluid last changed?
Customer: i own the car 2.5 years and never replaced it since
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.