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cloe0626
cloe0626, Auto Mechanic
Category: Ford
Satisfied Customers: 795
Experience:  was a mechanic in the army for four years and have been working at a dealer ship the past five years
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Well I have a 2003 Ford explorer sport and, I parked went in

Customer Question

Well I have a 2003 Ford explorer sport and
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I parked went in store and when I came back out it wouldn't start
JA: Does the engine turn over? How old is the battery?
Customer: The engine does not turn over
JA: Anything else you think the mechanic should know?
Customer: And I just bought a new battery
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 9 months ago.
Category: Ford
Expert:  cloe0626 replied 9 months ago.

do you have power to everything else

Customer: replied 9 months ago.
Expert:  cloe0626 replied 9 months ago.

sounds like your starter has went out

Customer: replied 9 months ago.
when I turn the key dash and what not turn on you here a click and that's it
Expert:  cloe0626 replied 9 months ago.

its definitely the starter the clicking you are hearing is the starter relay

Customer: replied 9 months ago.
I can't afford additional cost for call can you just assist help live through chat
Expert:  cloe0626 replied 9 months ago.

we can chat on here as much as you would like

Customer: replied 9 months ago.
Can you still help me I am going to try and do it myself
Expert:  cloe0626 replied 9 months ago.

yes i can try to walk you through it the best i i can through here

Customer: replied 9 months ago.
Ok is there a time limit became it's 2 am here and have to wait till at least 5:30-6am
Customer: replied 9 months ago.
Also there are no additional or deceptive charges to continue chatting correct
Expert:  cloe0626 replied 9 months ago.

the chating is the original cost you paid you only pay extra if you want an additional service and i more then likely wont be on at that time but what i can do is upload the instructions on how to replace the starter

Customer: replied 9 months ago.
There is no time limit is there?
Expert:  cloe0626 replied 9 months ago.

no there is not

Customer: replied 9 months ago.
Ok so if your not on at time I need what happens? Also so if I stop chat and resume later no additional charge correct?
Customer: replied 9 months ago.
How do I access information you upload and will I be able to download and save?
Expert:  cloe0626 replied 9 months ago.

like i said i can go ahead and upload step by step instructions on how to remove and replace the starter and you resume the chat when ever you like no charge and the file will be a pdf file that you can save and print if you need to

Customer: replied 9 months ago.
Ok then what was your name again? Sorry but as woman have to be sure I am not being dubed or anything.
Customer: replied 9 months ago.
How would I resume chat?
Expert:  cloe0626 replied 9 months ago.

my name is ***** ***** i promise you that is not the case as i dont get paid until you are satisfied with my answer an you rate my service but here is the info to resume the chat just come back to your page and start typing

Customer: replied 9 months ago.
I need to know sizes of the sockets and what exact other tools I need to do repair please and thank you
Customer: replied 9 months ago.
Hello
Expert:  cloe0626 replied 9 months ago.

im here

Customer: replied 9 months ago.
Socket sizes and other tools I am going to need to do repair
Customer: replied 9 months ago.
What socket sizes do I need
Expert:  cloe0626 replied 9 months ago.

if i am not mistaken you will need a 8mm 10mm 13mm and a 15mm but i would advise you to have a small socket set cause sometime the use different sizes

Customer: replied 9 months ago.
Ok what other tools
Expert:  cloe0626 replied 9 months ago.

a jack and jack stands

Customer: replied 9 months ago.
That is it?
Expert:  cloe0626 replied 9 months ago.

yes the starter is only two bolts and a couple of electrical connections

Customer: replied 9 months ago.
Ok great thanks will be back on chat in a couple hours OK
Expert:  cloe0626 replied 9 months ago.

ok

Expert:  cloe0626 replied 9 months ago.

how did it go