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Kenny Z.
Kenny Z., Ford Senior Master Tech
Category: Ford
Satisfied Customers: 5212
Experience:  Auto Trans, Drivability and Electrical Specialist
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2011 ford explorer moonroof has been replaced. Now it needs

Customer Question

2011 ford explorer moonroof has been replaced. Now it needs to programmed to work
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I am, have tried anything
JA: Anything else you think the mechanic should know?
Customer: Nope first motor burnt and I replaced the motor. When we tried to use the motor i closed and I left it alone. Later my daughter used the moon roof and it tilted up and stayed.
JA: How many miles are on the car? Is it an automatic or a manual transmission?
Customer: 100000 and automatic
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 4 months ago.
Category: Ford
Expert:  Kenny Z. replied 4 months ago.

Hello, my name is***** and thanks for your question.

The motor needs to be initialized using the instructions at the link below.

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